NBN Technical Support Representative

Support the Networks That Connect Homes, Businesses, and Communities

Reliable connectivity has become one of the most essential services in modern life. The NBN Technical Support Specialist helps ensure Australian households and businesses receive the support needed to stay connected, productive, and informed. Contribute to a telecommunications provider committed to service excellence while pursuing long-term career growth through Emapta.

Snapshot

• Employment Type: Full time
• Shift: Day shift, consecutive off
• Salary: Up to PHP27,000
• Work Setup: Onsite, Makati / Ortigas

Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Ortigas / Makati with easy access to MRT stations, restaurants, and banks
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of NBN Technical Support experience in a BPO environment
• Australian Telco experience preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Self-motivated, proactive, and able to work independently
• Experience using CRM and ticketing systems
• Adaptable to changing customer needs and market trends
• Strong understanding of customer behavior and service excellence
• Passion for continuous learning and delivering exceptional customer experiences

Responsibilities

• Provide NBN technical support via phone, email, and chat
• Troubleshoot and resolve customer issues accurately and efficiently
• Build strong customer relationships and deliver outstanding service
• Manage tickets, documentation, and customer records using CRM tools
• Maintain up-to-date knowledge of products, services, and processes
• Communicate solutions clearly and professionally across all channels
• Prioritize and manage multiple tasks in a fast-paced environment
• Handle NBN-related concerns with urgency and attention to detail
• Accurately document customer interactions and resolutions
• Support ad-hoc tasks and operational requirements as needed

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!